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In a now infamous quote, W. Edwards Deming once wrote "It is wrong to suppose that if you can't measure it, you can't manage it - a costly myth." This quote has been misinterpreted often, usually reversing its meaning to indicate that one must be able measure in order to manage a process. This course will explore the fine line between measuring for success and getting bogged down by numbers, keeping an eye firmly on the prize: a thriving safety culture.
For many organizations, safety metrics are usually seen as negative and cumbersome, and usually unattainable (think: "zero accidents"). This can change by implementing truly proactive metrics that ensure widespread engagement. We will cover in this course the key performance indicators that will more strongly contribute to a proactive safety culture. Measurements that focus on people and processes, especially those that can be directly influenced, are most beneficial to drive culture forward. We will also discuss the downside of reactive metrics, and the proper way to frame them within the EHS management system.
Since upper management buy-in is key to establishing lasting metrics, we'll review ways to approach the conversation and show a data-based approach to selecting EHS metrics. A dashboard, showing all key indicators in a quick, visual display, can be pivotal at increasing adoption of new metrics into an existing management system. The course will review how to pull one together and key elements of data display to maximize impact.